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Not Sure? Need Help? We're Here.
The Online Ticket Exchange is a big and easy marketplace that gets fans tickets for sold out events quick. Our comprehensive FAQ list below will give you a better idea of how our marketplace works. If you find that you have further questions not included below, please do get in touch with us and we’ll see what we can do to help.
What better way to get to know us than to hear what our users have to say about us?
The Online Ticket Exchange Forum allows buyers and sellers to post useful tips, share news about upcoming events or make any recommendations to us about our service.
FAQs Answered
The Online Ticket Exchange
Who are you? I’ve never heard of The Online Ticket Exchange… We are a new company. This means that we’re fresh on the market with a lot of innovative ideas for improving how people buy tickets online.
How do you have tickets when the events are sold out? Well, because that’s what we do! The Online Ticket Exchange is an online marketplace that is designed to put fans in touch with one another in order to trade tickets for sold out events.
Who do I get in touch with if I have a problem?
Our customer service helpline is open from 9 am to 5 30 Mon – Fri at [+44] (0)207 939 1200. You can also email us anytime at customerservice@theonlineticketexchange.com.
Our Marketplace
Why is the price printed on the ticket different from what I paid? The tickets traded on our marketplace are ‘secondary’. The ticket in your hand will have been purchased initially from a ‘primary’ seller. A fan with an extra ticket to spare, once the popular event sells out, can now ask a higher price because the demand for tickets has increased. That’s why you’ll find the prices listed on our site vary. Sellers can choose competitive prices for their tickets, while buyers can compare which offer is best for them, considering details such as seat location or delivery time.
Why is it called an ‘exchange’? What is an online marketplace? Find out more about online ticket brokering here.
Can I trust the people that sell on your marketplace? In order to sell on our website, sellers have to register their credit card details with us. By doing this, we confirm the address from which they will be sending the tickets they have to sell. A seller doesn’t receive payment for their tickets until the buyer has received them. Once the tickets are received, we release the payment into the seller’s account.
Payment & Security
Is the site secure? Our marketplace is secured with 128b SSL code encryption, which is the most effective trade security system currently available.
What will appear on my statement? Any transactions made on our site will read as ‘theonlineticketexchange.com’.
Will other users be able to access my personal information? No other user will have access to your information or your credit card details. Payments buyers make are made directly to us. We then transfer the money to the seller. We are always the intermediary on any transactions, ensuring quality and security.
Why types of payment do you accept? We only accept credit cards and cannot take cheque or cash payment.
Is The Online Ticket Exchange a safe marketplace to trade on? It sure is. See our Terms & Conditions to read more about trading on our site.
Selling
Do I have to pay delivery costs for the tickets I sell? Nope. We reimburse you for the cost of sending the tickets by Royal Mail Special Delivery or by FedEx, depending on the urgency of the order.
How long do I have to get the tickets to the buyer? We promise buyers their tickets within 48 hours for sellers in the UK. International rates vary and we are happy to inform buyers on your behalf of any special conditions on delivery if necessary prior to purchase.
How do I receive the payment? We put the payment into your account five to seven working days after the customer has received the tickets.
Do you take a cut out of what I earn? In order to cover the costs of maintaining the marketplace, we charge a 10% commission on all sales.
If I’m only selling a ticket, why do you need my credit card details? Taking your credit card details is who we verify that you are a credible seller. This gives everyone involved a peace of mind.
How do I know that my order has gone through ok? Once your order has been placed, you will receive a confirmation email.
How long does it take to get my tickets? We guarantee that tickets arrive with you within 48 hours.
The event I want to see is very soon. Will I get my tickets in time? We aim to lead the market as a last minute ticket provider. So, yes, is the answer!
What happens if I don’t receive a confirmation email?
Please get in touch with us right away by email or give us a call at [+44](0)207 939 1200.
Why isn’t my order going through?
It’s important that you open an account with us before doing anything else. Once you have given us the information we need, you can begin selling and buying tickets. If you have done this and are still having problems, please get in touch with us immediately here.
What happens if the event is cancelled?
If the event is cancelled or rescheduled and you can´t make the new date, we guarantee you a 100% refund as part of our Ticket Bond Plus promise.
What is RSS?
RSS is an automated service that "feeds" news updates, the latest blog entries and recent podcasts from your favourite website right onto your personal home page (such as iGoogle) or your blog. RSS feeds do all the work of keeping you informed without even the lift of a finger. The best part is that you can sign up to get as many RSS feeds as you want from all of your favourite websites there´s no limit!
Why subscribe for Featured Event RSS?
Keeps you on top of the latest on big concerts, exciting sporting events and hot theatre. You´ll be the first to know so you can be the first to go.
Why Subscribe for News Release RSS?
This feed is a great way to keep a handle on the news and gossip in the entertainment and sport world if you don´t have the time to search it out yourself. With a clean and easy to use display on your home page, it´s a great way to make sure you´re never the last to know.
Social Bookmarking
What is Social BookMarking?
Become a part of the social community of fans on the internet and share cool sites like theonlineticketexchange you´ve found surfing around on the internet ether with other surfers.
Why should I add or share The Online Ticket Exchange Links with Social Networking Sites?
Found cheap tickets to concerts, sports and London theatres on this site and were really impressed with our quick delivery time and excellent service? Let others know about it! Looking for tickets to any game that was supposedly sold out? Someone in your social bookmarking community could help you out!
Social bookmarking opens the door to new ways of communicating with other internet surfers. The service is completely free. All you need to do is register.
